Refund policy
Return & Refund Policy
Last Updated: August 2026
We want you to be satisfied with your MAVRYNEX purchase. If there is an issue with your order, please contact us at support@mavrynex.com and we will work with you to find an appropriate solution.
Returns
You may request a return within 30 days of delivery.
To be eligible for a return, the product must be unused, unopened, and in its original packaging, unless the product is defective, damaged, or incorrect.
To request a return, please contact support@mavrynex.com with your order number, the reason for the return, and relevant photos if applicable.
Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
Defective, Damaged, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or other relevant information.
After reviewing the issue, we may offer an appropriate resolution, including a replacement, partial refund, or full refund, depending on the circumstances.
If the issue is confirmed to be caused by us or occurred during shipping, we will not require you to pay return shipping costs where a return is necessary.
Change-of-Mind Returns
For returns that are not related to a defective, damaged, or incorrect product, the item must remain unused, unopened, and in its original packaging.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed by MAVRYNEX.
Original shipping charges are non-refundable unless the return results from an error on our part or a confirmed product or shipping issue.
Used or Opened Filament
Because filament is a consumable material whose condition can be affected by storage, moisture, printer settings, and handling after opening, opened or used filament is generally not eligible for a change-of-mind return.
However, if you believe an opened product has a manufacturing defect or quality issue, please contact us. We will review the issue based on the information provided.
Refunds
Once an approved return is received and inspected, or once we determine that a return is not required, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your payment provider or financial institution.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will try to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
Non-Returnable Items
We may be unable to accept returns for:
- Products that have been substantially used or consumed
- Products damaged through improper use, storage, or handling after delivery
- Products returned without prior authorization
- Items that are not in their original condition for reasons unrelated to a product defect or shipping issue
This does not affect any rights you may have under applicable consumer protection laws.
Contact Us
For return, refund, or order-related questions, contact:
MAVRYNEX
Email: support@mavrynex.com